Refund Policy

Eligibility for Refund

To qualify for a refund under our 60-Day Satisfaction Promise:

• Your refund request must be submitted within 60 days of your purchase date;
• You must be the original purchaser of the product;
• The request must be made through our official customer support channel (support@glucozeal.com);
• You must obtain a Return Merchandise Authorization (RMA) before sending anything back.

Time Window — From Purchase Date

The 60-day refund window starts from the date of your purchase, not the delivery date. You can confirm your purchase date through:

• Your order confirmation email received at the time of purchase;
• Your payment statement or bank record;
• Your account dashboard on glucozeal.com (if you have an account).

How to Request a Refund

We've made the process as simple as possible. Just follow these three steps:

Email Subject Format

To help us find and process your request faster, please use this format:

Information to Include in Your Email

• Your full name (as used on the order);
• Your order number (found in your order confirmation email);
• The email address used to place the order;
• A brief reason for your refund request (optional but helpful).

Return Address

After receiving your RMA from our support team, please ship your return to:

Return Shipping

Return shipping is generally the customer's responsibility. We recommend using a trackable shipping method so you can confirm delivery and we can process your return promptly.

When We Cover Return Shipping

If we shipped you the wrong product or the product arrived damaged, we'll provide a prepaid return label at no cost to you. Just let us know in your initial email and include photos of the issue.

What Gets Refunded

Eligible for Refund

• The product price you paid (subject to any applicable processing fees described below).

Not Refundable

• Original shipping and handling charges are non-refundable;
• Return shipping costs (when paid by the customer) are not reimbursed.

Processing Fee

Approved refunds may be subject to a processing fee of up to 15% of the order value, to cover inspection, handling, and payment-processing costs. This will be disclosed in your RMA confirmation.

Refund Method

Refunds are issued only to the original payment method used at purchase. We cannot issue refunds to a different card, bank account, or as store credit unless required by law.

Incomplete Returns

If your return is missing bottles or included bonus items, we may issue a prorated refund or deem the return ineligible. Please send back everything you originally received.

Processing Times

Here's what to expect after your return arrives at our facility:

Final timing depends on your bank or card issuer. If 14 business days have passed since approval and you don't see the refund, please contact us — we'll help track it down.

Keep-the-Product Option (Partial Refund)

In some cases, we may offer a partial refund without requiring you to return the product. This option:

• Is offered at our discretion based on order history and circumstances;
• Is typically a partial refund (the exact amount will be communicated by our support team);
• Closes your order and concludes the refund process — no further return is required;
• Cannot be combined with the full refund option.

If this option is offered, accepting it means waiving any future right to return the same order.

Subscription Refunds

If you have a subscription or "Subscribe & Save" plan, the following applies:

Already-Shipped Subscription Orders

Subscription orders that have already shipped are subject to the same 60-Day Satisfaction Promise as one-time purchases. Follow the refund process outlined above.

Avoiding Future Charges

To avoid being charged for the next subscription cycle:

• Cancel at least 3 business days before your next scheduled renewal;
• Send an email to support@glucozeal.com with the subject "[PRIORITY SUPPORT] - Cancel Subscription";
• We'll process your cancellation within 1-2 business days and send confirmation.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong product, we'll make it right at no cost to you.

What to Do

1. Email us within 7 days of delivery at support@glucozeal.com with the subject "[PRIORITY SUPPORT] - Damaged Package" or "[PRIORITY SUPPORT] - Wrong Item";
2. Include your order number and photos of the issue (damaged bottles, incorrect item, shipping damage, etc.);
3. We'll send a replacement at no cost or issue a full refund — your choice.

For damaged or incorrect orders, we provide a prepaid return label so you don't pay for return shipping.

Items Not Eligible for Refund

The following are not eligible for refund under our policy:

• Orders requested for refund after the 60-day window from the purchase date;
• Bulk or wholesale orders (more than 12 bottles in a single order);
• Reseller purchases or orders for commercial resale;
• Items returned without a valid RMA;
• Returns where bottles have been tampered with or are unrecognizable;
• Items lost in return shipping due to non-trackable methods or insufficient packaging;
• Promotional free gifts or bonus items (these do not have monetary value for refund purposes).

Verification Process

To prevent fraud and keep our pricing fair for all customers, we may occasionally request additional information when processing a refund. This may include:

• Photos of the received product or packaging;
• Order verification details or payment confirmation;
• A brief description of how the product was used (frequency, duration, etc.);
• Information about any other supplements or medications taken alongside.

These details help us verify the legitimacy of your request and improve our products. Verification is typically completed within 1-2 business days of receiving your response.

Refund Limitations

To keep our pricing fair and protect against abuse:

• Only one refund per product per household within a 12-month period;
• Refunds are determined in accordance with the criteria outlined in this Refund Policy;
• Suspected misuse (e.g., repeated returns from the same household, altered or contaminated items) may result in verification requirements or refund denial;
• Fraudulent refund requests may result in account suspension and may be reported to authorities.

Get in Touch

Have questions about your refund or our policy? We're here to help.

Our customer support team responds within 24 business hours, Monday through Friday. Weekend emails are answered first thing Monday morning.