Shipping Policy

Order Processing Time

We process most orders within 1-2 business days from the time of purchase. Our fulfillment team ships Monday through Friday, excluding U.S. federal and postal holidays.

What Can Delay Processing

• Incomplete payment or address information — may add 3-5 additional business days while we verify with you;
• Holiday seasons — orders placed around major U.S. holidays may take slightly longer;
• High order volume — during promotional periods, processing may extend by 1-2 days.

Domestic Delivery Times

After your order is processed and shipped, here are the typical delivery times for the continental United States:

Delivery times are estimates and do not include weekends or holidays. Transit time may vary depending on your location and the carrier's schedule.

Tracking Your Order

Every order includes tracking information at no extra cost. Here's what to expect:

• You'll receive an order confirmation email immediately after purchase;
• Once your order ships, we'll send a separate email with your tracking number and a link to monitor delivery;
• Tracking updates may take 24-48 hours to start appearing in the carrier's system.

Shipping Carriers

We use trusted national carriers to deliver your order:

• USPS (United States Postal Service) — primary carrier for most orders;
• UPS (United Parcel Service) — for select destinations and bulk orders;
• FedEx — occasionally used for expedited or special-handling shipments.

The carrier used for your order will be indicated in your shipping confirmation email.

Order Cancellation

Orders go to our fulfillment center quickly after placement, so timing is important for cancellations:

Wrong or Incomplete Address

Please double-check your shipping address at checkout — addresses are difficult to change once orders enter our fulfillment system.

If You Notice an Error Quickly

Email us within 1-2 hours of placing your order at support@glucozeal.com with the subject "[PRIORITY SUPPORT] - Address Change". We'll do our best to update before processing.

If the Order Has Already Shipped

Unfortunately, we cannot change the address once the order is in transit. In this case:

• The package may be returned to us by the carrier as "undeliverable";
• Once returned, we can re-ship to the corrected address (additional postage may apply) or issue a refund per our Refund Policy;
• If the package is delivered to the incorrect address as entered, GlucoZeal is not responsible for retrieval or replacement.

Refused Packages

If you refuse delivery of a shipped package:

• Please notify us immediately at support@glucozeal.com with your order number and the date you refused delivery;
• Once the package is returned to our fulfillment center and inspected, we'll process a refund;
• Original shipping and handling fees are non-refundable and may be deducted from your refund;
• Processing of refunds for refused packages may take 7-14 business days after the package is returned.

Lost or Stolen Packages

Once a package is in the carrier's possession, delivery is the carrier's responsibility. While we'll do our best to help, please note:

• GlucoZeal is not responsible for packages lost or stolen during transit;
• If your tracking shows the package as missing or delivery issues, please contact the carrier first (USPS at 1-800-275-8777 or UPS at 1-800-742-5877);
• Once you've filed a claim with the carrier, contact us and we'll see what we can do to help resolve the situation.

"Delivered" but Not Received

If tracking shows your package was delivered but you haven't received it, please:

1. Check around your delivery location (front porch, back door, garage, mailbox, etc.);
2. Ask neighbors or household members if they accepted the package;
3. Contact your local post office or carrier — they can sometimes provide GPS coordinates of the delivery;
4. Wait 24-48 hours — packages occasionally get marked as delivered prematurely.

If the package still cannot be located after these steps, please contact us. However, when tracking confirms delivery to your address, we are unable to issue refunds for non-receipt claims. The carrier (USPS or UPS) is the best resource for locating the package.

Delays Beyond Our Control

While we work hard to ship every order on time, delivery times are estimates and may be affected by factors outside our control, including:

• Weather events — storms, floods, snow, hurricanes;
• Carrier delays — system outages, capacity issues, labor actions;
• National holidays — both processing and shipping;
• Material shortages — packaging or inventory disruptions;
• Force majeure — natural disasters, pandemics, or other unforeseeable events.

GlucoZeal is not responsible for delivery delays caused by these factors. We'll always do our best to keep you informed if we become aware of significant disruptions.

International Shipping

At this time, we primarily ship within the United States. International orders may be available for select countries — please contact us at support@glucozeal.com to inquire about availability for your country.

For International Customers (When Available)

• Delivery times: International orders typically take 2-4 weeks. In rare cases (customs delays, remote regions), shipments may take 4-6 weeks or longer;
• Customs duties and taxes: Any customs fees, import duties, or taxes imposed by your country are your responsibility, not GlucoZeal's;
• Customs clearance: We are not responsible for delays caused by your country's customs processing;
• Additional shipping fees: Some countries may require additional shipping charges due to remote geography.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Your destination (state or country);
• The size and weight of your order;
• The shipping method selected.

Many of our promotional offers include free shipping on qualifying orders — these will be clearly indicated during checkout.

Original Shipping Fees Are Non-Refundable

If you return a product, the original shipping and handling charges paid on your order are not refundable. Only the product price (minus any applicable processing fees) is refundable, as outlined in our Refund Policy.

Returns & Refunds

For complete information on returns, refunds, and our 60-Day Satisfaction Promise, please review our Refund Policy.

Quick Summary

• 60-day satisfaction promise from delivery date;
• Contact us at support@glucozeal.com with subject "[PRIORITY SUPPORT] - Refund Request";
• We'll send you an RMA (Return Merchandise Authorization) and return instructions;
• Return all bottles within 7 days of receiving your RMA;
• Use a trackable shipping method and send us the tracking number;
• Refunds typically processed in 5-10 business days after we receive your return.

Get in Touch

Have a question about your shipment? We're here to help.

For shipping inquiries, please use one of the following subject lines so we can help you faster:

• "[PRIORITY SUPPORT] - Order Status" — tracking and delivery questions
• "[PRIORITY SUPPORT] - Address Change" — to update your shipping address
• "[PRIORITY SUPPORT] - Damaged Package" — if your order arrived damaged
• "[PRIORITY SUPPORT] - Missing Package" — if tracking shows delivered but you didn't receive it
• "[PRIORITY SUPPORT] - Cancel Order" — to cancel within 24 hours of purchase

We respond to all emails within 24 business hours, Monday through Friday.